The duties of Ex-Service Organisation (ESO) practitioners require a wide range of skills. They must be able to understand the Repatriation System, assist personnel and their dependents in their dealings with the Department of Veterans’ Affairs, understand and interpret the relevant laws and regulations, elicit information from members and other witnesses to prepare claims, and evaluate factual evidence and medical opinion.
Please Note: RSL membership is not necessary for the free services provided by our Pensions and Welfare Office.
Advocates advise personnel and their dependants on the lodgement of appeals to the Veterans’ Review Board and the Administrative Appeals Tribunal. They also present cases on behalf of personnel and their dependants. They assist personnel in applying for DVA pensions, military compensation, benefits and income supplementation.
ADF personnel may be covered under various federal government Acts - VEA, SRCA, MRCA and DRCA. Our ATDP qualified, trained advocates are able to assist all Ex-Service personnel and their spouses in the preparation and submission of claims for allowances and entitlements. They will also assist in the appeal process if required.
The RSL Advocates handle a significant number of cases in SA which appear before the Veterans Review Board. The advocates employed by the SA State Branch are either Veterans or Ex-Servicemen, thereby providing them with a close empathy with the needs of ex-service personnel.
If you require assistance contact the SA Branch office on 8100 7300 to arrange an appointment with an Advocate or contact a metropolitan or country centre that offers services.
AFTER HOURS CARE
Veterans Mental Health issues take various forms – confusion, dementia, suicide threat, anxiety, aggression. There are varying degrees of resolution – GP through to hospital/facility admission, telephone helplines, family intervention. Medical emergencies are covered by the state health systems.
OPEN ARMS 24/7 Counselling Service (formerly VVCS): 1800 011 046
Lifeline 24/7: 13 11 14; lifeline.org.au
Defence Force: 1800 624 608; defence.gov.au
ATAPS Suicide Support Line 24/7: 1800 859 585
Beyondblue: 1300 224 636; beyondblue.org.au
Kids Help Line 24/7: 1800 551 800; kidshelpline.com.au
Mensline Australia 24/7: 1300 789 978; mensline.org.au
Samaritans Help Line 24/7: 135 247; thesamaritans.org.au
Suicide Call Back Service: 1300 659 467; suicidecallbackservice.org.au/
Department of Veterans Affairs: 133 254; 1800 555 254; dva.gov.au/
The Jamie Larcombe Centre, Glenside: 1300 043 175
SA: Mental Health Triage Service: 13 14 65
Plympton Veterans Centre Overwatch: emails to firstname.lastname@example.org will be monitored and responded to. www.plymptonvc.org.au
RSL Care SA: 8379 2600
Andrew Russell Veteran Living: Ben Challinor 0488 137 570; email@example.com
Mental Health Line 24/7: 1800 682 288
Standby Response: Top End: 0418 575 680; Central Australia: 0439 842 155
Mental Health Information and Support Service: 1800 011 511
Acute Mental Health Inpatient Unit: 8080 1547
Far West Mental Health Recovery Centre: 8080 1365
Welfare Officers assist clients with information about health and community services which may be available to them. They also gather information on local community services and how to access them, as well as communicate with service providers.
The Ex-Service Welfare Bureau of the SA State Branch can provide assistance to Ex-Service persons or their spouses who are resident in SA/NT and who are in necessitous circumstances.
For British Ex-service persons, or their dependants, the SA Branch process claims for assistance through the welfare organisations in Britain.
Assistance can only be provided after personal interviews with one of the Welfare Officers of the State Branch. Ph: (08) 8100 7300.
Sub-Branches which also provide services are
- Advocacy - Darwin
- Welfare - Payneham 0439 963 550
- Advocacy & Welfare - Largs Bay firstname.lastname@example.org
- Advocacy - Salisbury
- Advocacy - Semaphore 0424 514 241
- Advocacy - Gawler
- Advocacy - Marion
- Advocacy - Port Lincoln
- Welfare - Blackwood, Mount Gambier
- Advocacy & Welfare - Plympton Veterans Centre 8371 4008; www.plymptonvc.org.au
Other Sub-Branches in SA/NT may also provide welfare activities within their local community and membership.
In the event that we are unable to provide financial assistance, our advocates refer ex-service persons on to services that may be able to do so. This can also include references to financial guidance services.